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About Jen + Au
Our Story
Jen + Au was born from a simple belief: that premium wellness should be accessible, effective, and beautifully simple. We create thoughtfully formulated supplements and skincare — from fast-dissolving strips to ritual-ready serums — designed to fit seamlessly into your daily life.
Every product we source is rooted in clean ingredients, transparent partnerships, and a commitment to helping you feel and look your best. Whether you're building a morning ritual or winding down at night, Jen + Au is here to support the whole you.
Our Mission
Nourish. Restore. Simplify.
We believe wellness shouldn't be complicated. That's why we focus on formulas that work, formats you'll actually use, and a brand you can trust.
Product FAQs
At this time, we ship within the United States only. We're working on expanding our reach — stay tuned for updates on international shipping availability.
Jen + Au is rooted in the belief that effective skincare should feel like a ritual, not a routine. We formulate with high-performance actives — like PDRN, hyaluronic acid, and botanical extracts — chosen for their proven results and skin-loving integrity. Every product is designed to work in harmony with your skin, not against it.
Each product page includes detailed guidance on skin types and concerns. If you're unsure where to start, our serums are a great entry point — the Hyaluronic Acid Serum suits all skin types, while the Niacinamide Serum is ideal for oily or acne-prone skin. Reach out to us anytime for a personalized recommendation.
Yes — always. Our formulas are cruelty-free, and we are committed to clean, consciously sourced ingredients. We never test on animals, and we hold our suppliers to the same standard.
We want you to love what you receive. If you're not satisfied with your purchase, please contact us within 30 days of delivery and we'll make it right. See our full Returns & Refunds policy for details. Please note: we currently ship within the United States only.
Most customers notice visible improvements within 2–4 weeks of consistent use. For targeted treatments like our Dark Spot Serum or Retinol & Peptide Serum, we recommend a full 6–8 week cycle for optimal results. Consistency is key — your skin will thank you.
Shippping & Returns FAQs
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and in some locations, cash on delivery.
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy or contact our customer service team for more information.
Once your order has been shipped, you will receive a tracking number via email or SMS, depending on the contact information provided at checkout. You can use this tracking number to monitor the status of your delivery.
Still have questions?
We'd love to hear from you. Fill out the form below and our team will get back to you within 1–2 business days.
